BigBig Won 2 TMR Controller Freezes with PS5 Mate Pro (Firmware 1323)

SnoogyWoogy

Hello,
I have a PS5 Mate Pro 1000Hz and updated it to firmware 1323 as shown on the forum.
My connection is stable, but after playing for a while my BigBig Won 2 TMR controller stops responding, like it freezes. After a few hours of playing, my BigBig Won 2 TMR controller stops responding and seems frozen
The LED stays solid green, the 2.4 receiver looks stable, and PS5 Mate Pro seems to be working normally, but there is no input response.
When I turn the controller off and on again, it works normally.
I’m playing ARC Raiders, and this issue can be frustrating during matches.
Has anyone experienced this or knows a fix?
Thanks.

besaviormanager

1： P5mate pro 1000hz work in green or purple light mode ?
2:   have you try bigbig controller with bluetooth mode ?

SnoogyWoogy

P5mate pro works in green light, i will try it

SnoogyWoogy

Hello,
The controller worked without freezing when I used it in Bluetooth mode. However, as shown in the picture, the Hz remained low this time. Is there another solution for this?
Also, the initial Bluetooth connection was a bit difficult. It didn’t connect immediately like in your video

besaviormanager

SnoogyWoogy replied at 2026-03-10 08:57
Hello,
The controller worked without freezing when I used it in Bluetooth mode. However, as shown in ...In BIG controller receiver mode, you can try connecting an external power supply cable to the P5MATE to see if the power supply instability is the cause.

SnoogyWoogy

Hello,
As you suggested, I connected the extra power cable to the USB port on the back of the TV. After about 5 hours, the first disconnection happened, and it continued roughly every 2 hours. I’m attaching a picture for reference.
Thank you for your help.

besaviormanager

SnoogyWoogy replied at 2026-03-13 06:50
Hello,
As you suggested, I connected the extra power cable to the USB port on the back of the TV. Af ...

looks the extra power cable improved.
you can use a short 5V3A cable and power adaptor.

we give you a free 5v3a cable already in package, just use it

SnoogyWoogy

I did as you suggested, but I’m still experiencing occasional disconnections even though I connected the power cable to an adapter.